Refund Policy

Jorv is free for one person, for as long as you like, and an organisation may try Pro for 14 days from inside Jorv with no payment card. Neither is charged, so neither ever needs a refund. A company that arrives through a referral also gets its first month free.

If Jorv is not right for you, you can ask for a full refund within 14 days of your first payment for a subscription, whether you pay monthly or yearly. You do not need to give a reason.

• Monthly plans: the first payment is refundable within 14 days. Later monthly renewals are not refunded; cancel at any time to stop the next one.
• Yearly plans: the payment is refundable within 14 days of purchase. After that, you can cancel so the plan does not renew, and we may refund the unused part of the year at our discretion.
• Adding or removing seats: changes during a period are prorated, so you pay for a seat only for the time you have it.

Requests after these periods are considered case by case.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have similar rights under the consumer laws of your country, such as the right to cancel a purchase within 14 days in the EU and the United Kingdom. Nothing in this policy limits those rights. If a service has a major failure, you can cancel it and get a refund for the unused part, or compensation for its drop in value.

Email support@jorv.ai from the address you bought with, or reply to your Paddle receipt. You can also ask Paddle directly at paddle.net. We aim to answer every request within 5 business days.

You can cancel at any time. When you do:

• Your paid tier continues until the end of the period you have paid for.
• No further charges are made.
• Your organisation then returns to the Free tier. Nothing is deleted: your missions, graph and history stay readable and exportable, and you can subscribe again whenever you like.

All payments and refunds are processed by Paddle, our Merchant of Record. A refund goes back to the original payment method, including the tax you paid, and may take 5 to 10 business days to appear, depending on your bank.

Jorv Pty Ltd (ABN 90 702 340 181), Australia. Billing and refunds: support@jorv.ai.